Terms of Service
Effective Date: January 1, 2025
Welcome to TaxenLab ('we', 'us', 'our'), a tax innovation lab for digital solutions operating at 290 Bremner Blvd, Toronto, ON M5V 3L9, Canada. By accessing or purchasing any of our services, digital products, or goods, you agree to these Terms of Service.
1. Services
Our services include personalized consultation, system integration, and custom development of digital tax workflow solutions.
1.1 Scheduling and Postponement
Clients may request a schedule change at least 7 days prior to the scheduled start date. We will accommodate one free reschedule. Requests made later may not be accommodated and are treated as non-refundable due to resource allocation.
1.2 Non-Refundable Services
Certain consulting sessions that require bespoke preparation and third-party coordination are non-refundable. We allocate significant time and resources prior to these sessions, rendering post-purchase cancellation impractical.
2. Digital Information Products
This category includes online courses, templates, and downloadable guides. All sales are final, as content is delivered immediately. If you encounter technical issues accessing a product, please contact us for assistance.
3. Physical Products
This category includes printed guides, starter kits, and other tangible items. Items may be sent back within 14 days of receipt in original condition. A handling fee of 10% applies. Eligible refunds are issued to the method used at purchase within 10 business days of receiving the item.
4. Refund Policy
4.1 For Services
If you submit a request at least 7 days before the service date, you are eligible for a credit toward another service. Requests made less than 7 days before the date or no-shows are non-refundable.
4.2 For Digital Information Products
Due to immediate delivery, all digital product sales are final. If you experience access issues, contact us and we will attempt to resolve or replace the product.
4.3 For Physical Products
To initiate an item send-back, please use our contact form. We inspect sent-back items upon receipt. A 10% handling fee applies. Eligible refunds are issued to the payment method used at purchase within 10 business days after we receive the item.
5. Contact Information
TaxenLab290 Bremner Blvd
Toronto, ON M5V 3L9
Canada
Phone: +14163309192
Business ID: 085429191
For questions or to request a reschedule or refund, please use our contact form.